At BUBULAB, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

📦 Returns

We accept returns within 7 days of delivery under the following conditions:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as received
• Proof of purchase (order number or receipt) is required

Certain items such as perishable goods, pet food, grooming products, and hygiene-related items may not be eligible for return due to safety reasons.

❌ Non-Returnable Items

• Opened or used products
• Items damaged due to misuse or mishandling
• Clearance or sale items (unless damaged or defective)
• Gift cards or promotional items

🔄 Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 48 hours of receiving your order with clear photos of the issue.

💰 Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method
• Refund processing time may take 5–10 business days
• Shipping charges are non-refundable unless the error was from our side

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure safe return delivery.

⚠️ Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery along with photos or videos as proof. We will resolve the issue as quickly as possible.

📩 Contact Us

If you have any questions about our Return & Refund Policy, feel free to contact our support team. We are always here to help you and your pets.